By making an appointment with Snuggle Salon you are declaring that you have read the Client Integrity Agreement below and that you will strictly abide by this agreement during your appointment.
1. Non-Sexual: The snuggle session will be kept strictly non-sexual. Non-sexual includes not asking for sex. Your Snuggle Partner will clarify these boundaries ahead of time. If these boundaries are not honored, your Snuggle Partner will give two warnings. On the third warning, the session will end, without a refund. See item #4 below for specifics.
2. No Nudity: No nudity will occur during the session. Clothing changes will be done behind a door or screen, out of the sight of the other person. If this boundary is not honored, the session will end, immediately, without a refund. Further, there are minimum clothing requirements. See the requirements here: FAQ: What should I wear? Also, do not ask your Snuggle Partner to wear special clothing or make-up. Your Snuggle Partner is a professional and will wear the clothes she/he feels most comfortable in. See the related FAQ: FAQ.
3. Off Limits Areas: There will be no touching the following areas by either party: genitals or buttocks of either party or a female’s breasts ( this is true whether she is the Snuggle Partner or a female client). While incidental or accidental touching may occur – these areas should never be touched intentionally. There will be no touching underneath clothing by either party. More specifics on what happens during snuggle session can be found here.
4. Booking Requirements: All appointments MUST BE booked through the Snuggle Salon website. You agree to book appointments ONLY via the https://snugglesalon.com website. Two payments are required: 1) a deposit payment for the booking and 2) a confirmation payment paid directly to your Snuggle Partner. The confirmation payment is due in advance of the appointment start date unless the appointment confirmation email allows for cash payment at time of service. Please call us with any questions before booking online. You can also ask for an initial phone call with a Snuggle Partner prior to booking an appointment.
5. Communication: All communication between you and a Snuggle Partner, via email, or text or by phone, will be for the sole purpose of coordinating a currently booked appointment or rescheduling an appointment ONLY. You also agree to NEVER call, email or text a Snuggle Partner to in order to book an appointment or for any other reason than to discuss an upcoming appointment. If you are a current client you agree to arrive at a Snuggle Partner’s home office ONLY at the scheduled appointment date and time and NEVER at any other time.
6. Identification Requirement: While Snuggle Salon goes to extensive lengths to protect our client’s privacy – we require all our clients to accurately identify themselves with a photo ID ( either a Driver’s License or Passport ) when booking your first appointment. As Snuggle Partners, we not only open our arms to the general public – many of us open our homes. Employing minimum security protocols will allow us to safely provide these services. Thank you for your understanding the need for these security protocols. You must be 18 years of age or older. Please use your actual first and last name as it appears on your photo ID in your booking. Again, please see our Privacy Policy, to review the extensive lengths we go to protect your privacy. Our Privacy Policy is here: http://snugglesalon.com/privacy-policy.
7. Snuggle Partner Safety: Snuggle Salon expects a text from each Snuggle Partner within 20 minutes of the end of each appointment. If this text is not received by Snuggle Salon, the police will be notified. Snuggle Salon tracks the address and location of every scheduled appointment. The Snuggle Partner may carry a non-lethal personal defense method in order to protect their safety.
8. Legal Compliance: You agree not to violate ( or request a Snuggle Partner to violate ) any municipal, city, county, state or federal laws during the session. The Snuggle Partner agrees to the same.
9. Payment: At the time of booking you will be required to pay a deposit ( 50% of appointment fee ) in order to schedule the appointment with your preferred Snuggle Partner. The deposit can be made with a credit or debit card ( Visa, MasterCard, Discover, Amex, etc. ) The balance of the appointment fee will be paid directly to your Snuggle Partner. Please see your appointment confirmation email for details on how your Snuggle Partner requires payment. Some Snuggle Partners require advance payment via PayPal or Zelle or other payment platforms. Some Snuggle Partners prefer to be paid in cash with you arrive. Please check your appointment confirmation email for payment information.
10. “At your location” travel costs: The cost for an out-call session is $110/hour to compensate for drive time. Travel costs charged at 75¢ per mile. These costs should be paid ahead of time via directly to your Snuggle Partner, via their payment processors, prior to the start of the session. Thank you for your understanding and willingness to keep our Snuggle Partner’s happy, while making your snuggle session easier and more convenient for you!Additionally, we require the session length for “at your location” sessions to be twice the length of the travel time required for your Snuggle Partner to travel to you. So, if it takes an hour of travel time, for your Snuggle Partner, then the session length should be at least 2 hours or longer.
11. Cancellations: With at least 24 hours notice, we will reschedule an appointment or provide a refund. Without 24 hours notice, we do not offer a refund or a reschedule of a client-requested appointment cancellation *unless* the Snuggle Partner is willing to accept a reschedule. In the case where a Snuggle Partner is open to reschedule a client-cancelled appointment, we will either reschedule the session based on the Snuggle Partner’s preferred date and time OR, at our discretion and this is not guaranteed, we may issue a coupon code for credit for a future session. However, without at least 24 hours notice of a cancellation, we do not offer refunds on client cancelled appointments. Please see our FAQ on cancellations.
12. Refunds: If you are unsatisfied after your first appointment, we may offer you a one-time refund of your deposit payment only ( 50% of appointment cost ). Please contact us at via our Contact Form to request a one-time refund. Please provide the specific reason(s) that you were unsatisfied with the session. If the reason you were unsatisfied was a factor under our control, and related to a resource or service we offer, we will likely offer a refund. However, we DO NOT offer refunds on Same-Day Session appointments booked via this page: https://snugglesalon.com/book-a-same-day-appointment/. After your first appointment, we do not offer refunds. Additionally, we do not offer a refund if you have violated any of the terms outlined in this Client Integrity Agreement before, during or after your appointment. During the booking process, if you request services in conflict with our Terms of Service Agreement, we will cancel the appointment and provide a refund of your deposit – minus any payment processor non-refundable service fees. Also, see our policy regarding refunds on cancellations.
13. Non-transferable: Appointments are non-transferable from one client to another person.
14. Personal hygiene is mandatory. This means you will arrive showered, with brushed teeth, wearing clean clothes and no perfume or cologne or after-shave may be worn to the session. Also, in your booking form, you agree to notify Snuggle Salon about any health issues you are experiencing which may impact your Snuggle Partner’s health or comfort. If these standards are not honored, at the discretion of the Snuggle Partner, the session may be rescheduled without a refund. Our Snuggle Partners are professionals and will also adhere to these same standards for your health safety and comfort.
15. Privacy: Your contact information and any other details about you will be kept strictly confidential by Snuggle Salon and all Snuggle Partners. This information will never be shared with any 3rd party without your express written consent. Please see our Privacy Policy here: http://snugglesalon.com/privacy-policy/.
16. Indemnification: The client hereby agrees to indemnify and hold harmless Snuggle Salon, any Snuggle Partner and owners or Snuggle Salon management team, from any and all legal claims for damages which may arise out of or in the course of the services provided by Snuggle Salon. The client hereby releases Snuggle Salon from any liability related to the services provided by Snuggle Salon.
Rev. 8/16/2023
