With at least 24 hours notice, we will reschedule an appointment or provide a refund of your deposit – minus any payment processor non-refundable service fees. Without 24 hours notice, we do not offer a reschedule of an appointment *unless* the Snuggle Partner is willing to accept a reschedule. In this case, we will either reschedule the session at the time of notice of cancellation, or issue a coupon code for credit for a future session. However, without at least 24 hours notice of a cancellation, we do not offer refunds. If we do offer a reschedule, it will happen only once at the convenience of your Snuggle Partner.
If you need to reschedule your appointment, we will send you an email, which will provide a link to use, for rescheduling your appointment. You do not have to reschedule with the same Snuggle Partner. Without 24 hours notice, we only take cancellations combined with an appointment reschedule — so please only request an appointment if you are certain that you DO want a snuggle session.