Cancellation by a Snuggle Partner
In case a Snuggle Partner is ill or has an emergency and needs to cancel an appointment, they will offer another date and time to reschedule the appointment. If you reject the offered reschedule date and time, a refund will be offered minus the payment processor transaction fees.
Cancellation by a client
If you request cancellation of an appointment and your request is at least 24-hours before the appointment time you will be given a refund minus the payment processor transaction fees. Without at least 24-hour advance notice of a cancellation, we do not offer refunds.
Not happy after first appointment
If you are unsatisfied after your first appointment, we may offer you a one-time refund of your DEPOSIT minus any payment processor non-refundable service fees. The fee that was paid to your Snuggle Partner is non-refundable.
Please contact us at via our Contact Form to request a one-time refund if you are unsatisfied after your first session. In the Contact Us form notes field please provide the specific reason(s) that you were unsatisfied with the session. If the reason you were unsatisfied was a factor under our control and related to a resource we offer, we will likely offer a refund. However, we DO NOT offer refunds on Same-Day Appointments booked via this page: https://snugglesalon.com/same-day/.
And, after your first appointment, we do not offer refunds. Exception: After your first refund, if your Snuggle Partner recommends that a refund be offered, at our discretion, and in an extraordinary circumstance, we MAY provide a second refund.
Also, see our policy regarding refunds on cancellations.