• Do you take walk-ins?
  • We don’t take walk-ins. However you can text us at (408) 372-8830 and ask for a Same-Day Appointment. When you make this request, we put the request out on our message board and see who is available and what time. Then, we text you a link to the profile pages of any available Snuggle Partner. If you say yes to an available Snuggle Partner, we will send you a link to book a Same-Day Appointment. Same-Day Appointments are a standard session length of 1.5 hours @ $225 in Campbell or at other locations 1.5 hours @ $250.

  • What happens during a snuggle session?
  • A snuggle session ( also known as a nurture therapy appointment ) consists of first making sure you and your Snuggle Partner are on the same page about the rules outlined in the Client Integrity Agreement. After that, what happens is really up to you and your Snuggle Partner. You can ask for the kind of non-sexual touch and physical affection that you would enjoy – this may include snuggling, spooning, cradling, nuzzling, etc. Your Snuggle Partner can suggest different cuddle positions. Snuggle Partners are professionals and are familiar with the cuddle poses in The Cuddle Sutra. You can ask them to be your “Snuggle Guide” and show your their favorite snuggle poses. You can also ask for specific snuggle poses that you think you would enjoy.

    The following should be understood, but just to be clear, the services that we provide at Snuggle Salon are done under the following guidelines:

    1. A client may ask for any type of physical affection except sex, nudity or touching off limits parts of the body as outlined in the Client Integrity Agreement.
    2. After the client makes a request, The Snuggle Partner is free to say yes or no to the request.
    3. The services we provide at Snuggle Salon MUST be enjoyable to BOTH parties – both the client AND the Snuggle Partner.

    The reason for these guidelines is simple: This is how real life works. Snuggle Salon is designed as a laboratory where human beings can practice asking for what they want and saying yes to only things they would actually enjoy.

  • What types of payment do you take?
  • Paying the deposit

    When you book an appointment you will be asked to pay a deposit to hold the appointment time. To pay the deposit you can use a credit card or debit card. All appointments must be booked here online at this website. We do not take cash.

    Paying your Snuggle Partner

    Please see your Appointment Confirmation email for instructions on how to pay your Snuggle Partner. Our Snuggle Partners require payment in advance in order to confirm the appointment. Snuggle Partners use well-known payment processors such as: Venmo, CashApp, PayPal, Zelle, etc. A few Snuggle Partners prefer you bring cash to the appointment, but the vast majority require prepayment via their payment processors especially for first-time clients.

    Again, please see your Appointment Confirmation email. This is the first email that you will receive from us after you book the appointment. It is the ONLY email that will contain this information. The subject line of the Appointment Confirmation email will read, for example: “New Appointment: Snuggle Session – 2.0 hours ( with Melanie in Campbell ) on Friday, October 22, 2021 7:00pm PDT”

  • What should I wear?
  • Wear something that is soft and comfortable. Work-out clothes are a good choice. A t-shirt and sweatpants/ pajama pants also work well. A minimum of shorts and a t-shirt is required for you and your Snuggle Partner. Underwear or boxer shorts or very short shorts are NOT ALLOWED. You can change after you arrive, if necessary. Please change in the restroom and not in front of your Snuggle Partner. Please don’t wear perfume or cologne.

  • What is your refund policy?
  • Cancellation by a Snuggle Partner

    In case a Snuggle Partner is ill or has an emergency and needs to cancel an appointment, they will offer another date and time to reschedule the appointment. If you reject the offered reschedule date and time, a refund will be offered minus the payment processor transaction fees.

    Cancellation by a client

    If you request cancellation of an appointment and your request is at least 24-hours before the appointment time you will be given a refund minus the payment processor transaction fees. Without at least 24-hour advance notice of a cancellation, we do not offer refunds.

    Not happy after first appointment

    If you are unsatisfied after your first appointment, we may offer you a one-time refund of your DEPOSIT minus any payment processor non-refundable service fees. The fee that was paid to your Snuggle Partner is non-refundable.

    Please contact us at via our Contact Form to request a one-time refund of your deposit if you are unsatisfied after your first session. In the Contact Us form notes field please provide the specific reason(s) that you were unsatisfied with the session. If the reason you were unsatisfied was a factor under our control and related to a resource we offer, we will likely offer a refund. However, we DO NOT offer refunds on Same-Day Appointments booked via this page: https://snugglesalon.com/same-day/.

    And, after your first appointment, we do not offer refunds. Exception: After your first refund, if your Snuggle Partner recommends that a refund be offered, at our discretion, and in an extraordinary circumstance, we MAY provide a second refund.

    Also, see our policy regarding refunds on cancellations.