• What should I wear?
  • Wear something that is soft and comfortable. Work-out clothes are a good choice. A t-shirt and sweatpants/ pajama pants also work well. A minimum of shorts and a t-shirt is required for you and your Snuggle Partner. Underwear or boxer shorts or very short shorts are NOT ALLOWED. You can change after you arrive, if necessary. Please change in the restroom and not in front of your Snuggle Partner. Please don’t wear perfume or cologne.

  • Can I talk to someone before scheduling an appointment?
  • Absolutely! Give us a call at (408) 372-8830. We may be snuggling, though. So, please leave a message and we’ll get right back to you! If you would like to speak to your chosen Snuggle Partner first, send us a message through our Contact Us page, and we will have her ( or him ) return your call.

  • What about tipping?
  • Of course, tipping is always optional. However, our clients often ask what is an appropriate amount for a tip. Tips are usually 20% on average. If you enjoyed your session, I’m sure your Snuggle Partner would appreciate a tip.

  • What if, you know, I get turned on?
  • First, Snuggle Partners are trained professionals so an erection isn’t going to be an issue for them. Getting turned on, during a snuggle, sometimes happens … and it is perfectly normal. If you feel uncomfortable, you can take a break, get something to drink, or stop and change positions or do some stretching. You can check in with your Snuggle Partner and make sure she is comfortable. In a nurture therapy appointment getting turned on is normal. However, because our agreement is to keep the appointment non-sexual — we just aren’t going to act on feelings of arousal.

  • What is the experience, training and background of your Snuggle Partners?
  • Most of our Snuggle Partners are trained NTPs ( Nurture Therapy Practitioners ) who obtained their credentials from Nurture Therapeutics. Nurture Therapeutics is a training organization offering training, certification and mentorship of nurture therapists. You can learn more about the NPT and CNT training programs from Nurture Therapeutics here: https://www.nurturetherapeutics.net/training-programs/.

    Many of our Snuggle Partners are certified masseuses or un-certified bodyworkers. They are all certified as 100% snugglable. Seriously, these people are sweet, sincere, friendly, responsible, very trustworthy and positive adults. They communicate easily and gently. They LOVE to snuggle. You will likely enjoy meeting them.

  • Is having a friendly conversation OK?
  • Yes! Our Snuggle Partners are great listeners and know how to put you at ease. If you feel like talking please do. We will be focusing on you and your needs and preferences around conversation or simply listening.

  • What is your reschedule / cancellation policy?
  • With at least 24 hours notice, we will reschedule an appointment or provide a refund of your deposit – minus any payment processor non-refundable service fees. Without 24 hours notice, we do not offer a reschedule of an appointment *unless* the Snuggle Partner is willing to accept a reschedule. In this case, we will either reschedule the session at the time of notice of cancellation, or issue a coupon code for credit for a future session. However, without at least 24 hours notice of a cancellation, we do not offer refunds. If we do offer a reschedule, it will happen only once at the convenience of your Snuggle Partner.

    After booking, if you request services in conflict with our Terms of Service Agreement ( the Client Integrity Agreement https://snugglesalon.com/client-integrity-agreement/ ) we will end the appointment immediately without a refund. During the booking process, if you request services in conflict with our Terms of Service Agreement, we will cancel the appointment and provide a refund of your deposit – minus any payment processor non-refundable service fees.

    If you need to reschedule your appointment, we will send you an email, which will provide a link to use, for rescheduling your appointment. You do not have to reschedule with the same Snuggle Partner. Without 24 hours notice, we only take cancellations combined with an appointment reschedule — so please only request an appointment if you are certain that you DO want a snuggle session.


  • What is your refund policy?
  • Cancellation by a Snuggle Partner

    In case a Snuggle Partner is ill or has an emergency and needs to cancel an appointment, they will offer another date and time to reschedule the appointment. If you reject the offered reschedule date and time, a refund will be offered minus the payment processor transaction fees.

    Cancellation by a client

    If you request cancellation of an appointment and your request is at least 24-hours before the appointment time you will be given a refund minus the payment processor transaction fees. Without at least 24-hour advance notice of a cancellation, we do not offer refunds.

    Not happy after first appointment

    If you are unsatisfied after your first appointment, we may offer you a one-time refund of your DEPOSIT minus any payment processor non-refundable service fees. The fee that was paid to your Snuggle Partner is non-refundable.

    Please contact us at via our Contact Form to request a one-time refund of your deposit if you are unsatisfied after your first session. In the Contact Us form notes field please provide the specific reason(s) that you were unsatisfied with the session. If the reason you were unsatisfied was a factor under our control and related to a resource we offer, we will likely offer a refund. However, we DO NOT offer refunds on Same-Day Appointments booked via this page: https://snugglesalon.com/same-day/.

    And, after your first appointment, we do not offer refunds. Exception: After your first refund, if your Snuggle Partner recommends that a refund be offered, at our discretion, and in an extraordinary circumstance, we MAY provide a second refund.

    Also, see our policy regarding refunds on cancellations.

  • What are the rules during the session?
  • A snuggle session is a clothes-on, non-sexual, non-romantic opportunity to snuggle and have fun with your choice of Snuggle Partner. Please review the Client Integrity Agreement prior to booking an appointment. During an appointment, the rules are:

    1. No nudity will happen during a session. If a clothes change needs to be made — by either you or your Snuggle Partner — it will happen behind a closed door – out of each other’s sight.
    2. At minimum shorts and a t-shirt are mandatory clothing for both Snuggle Partners and our clients.
    3. No touching underneath clothing.
    4. No touching the following areas: the genitals, female breasts or the buttocks. Naturally, accidental touching might occur – but these areas should never be touched with an intent to arouse.

    If you break the rules, your Snuggle Partner will give you two warnings. If after the 2nd warning, if the rules are not adhered to, the session will end without a refund.